Capacity Building Workshop – London
The Student Experience Advantage
- 25 March 2026 | 9:30 AM–4:30 PM
- Hyatt Regency London Blackfriars, UK
- The most successful organisations in the world are obsessed with
placing their customers' experience at the heart of their strategy. So
how in business schools can we make the student experience a strategic
priority? And more importantly, how do we do this with limited budgets
and resources?
This capacity building workshop is a unique opportunity to learn from other institutions and content providers on how to foster community and belonging in diverse cohorts of students. We will also examine how to create a unified, end-to-end student experience - one that supports holistic wellbeing across both physical and digital campuses—and how a more proactive approach can enhance student success, engagement and retention.
Workshop programme
- –Registration & Breakfast
- –
AMBA & BGA Overview
- Debbie Kemp (Director of Business School Engagement)
- –
Strategies for Student Success and Wellbeing
This session will explore the unique reasons why students choose to study a business discipline, and how these might affect their engagement with student experience opportunities. Drawing on points of comparison between different fields of study at two major London universities (LSE and King's), and considering the impact of policies affecting employment opportunities, immigration and the cost of living, we will investigate how our student experience offer aligns with students' motivations to study with us.
- Zoe Adams (Senior Student Experience Manager)
- –Networking Break
- –
Architecting a Unified Student Experience with a Digital Campus - Driving ROI through Belonging
Ready Education recognizes that for business schools, engagement is not just a metric, it is a strategic asset. When students feel a deep sense of belonging, it translates directly into higher conversion, improved retention, and a more vibrant, loyal alumni network that yields long-term dividends.This session will consider how a unified digital strategy creates a measurable "Engagement ROI." Drawing on success stories and data insights from leading multi-campus international business schools, we will explore how institutions can drive value across the entire student lifecycle.
- Olta Muçaj (Head of International Partnerships EMEA & APAC)
How much does this workshop cost?
This workshop is free to attend.Meet the speakers
Olta Muçaj
Head of International Partnerships EMEA & APAC
Ready Education
Debbie Kemp
Director of Business School Engagement
AMBA & BGA
Richard Turner
Head of Business Development - BGA
AMBA & BGA
Jamie Cole
Founding Director
Leadership Kintsugi
Donald Lancaster
Professor & Director of MBA
University of Exeter Business School
Rashaad Shabab
Associate Dean for Education and Students
University of Sussex Business School
Zoe Adams
Senior Student Experience Manager
King’s Business School
